REFUND AND CANCELLATION POLICY

Thank you for shopping at Pinksha! We strive to ensure your satisfaction with every purchase. Please read the following Refund and Cancellation Policy carefully:

  1. Cancellation Policy:
    • 1.1 You have the option to cancel your order directly from our website within 24 hours of placing it. Simply log in to your account, go to your order history, and select the cancel option next to the relevant order.
    • 1.2 We cannot guarantee cancellation for orders that have already been shipped or processed. If cancellation is not possible, you may proceed with the return process (as outlined below) once you receive the order.
  2. Refund Policy:
    • 2.1 We offer refunds on eligible products within 10 days of delivery.
    • 2.2 To initiate a refund, please contact our customer support team at support@pinksha.com with your order details and reason for the refund.
    • 2.3 The product must be unused, undamaged, and in its original packaging with all tags and labels intact.
    • 2.4 Refunds will be issued to the original payment method used for the purchase.
    • 2.5 Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.
    • 2.6 Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
    • 2.7 If approved, the refund will be processed within 3-4 business days and will typically appear in your account within a few business days thereafter. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.
  3. Non-Returnable and Non-Refundable Items:
    • 3.1 The following items are not eligible for returns or refunds, except in cases of manufacturing defects or errors on our part:
      • – Earrings (due to hygiene reasons)
      • – Personalized or customized items
  4. Damaged or Defective Items:
    • 4.1 In the event that you receive a damaged or defective product, please contact our customer support team immediately with photographic evidence at support@pinksha.com
    • 4.2 We will assess the situation and provide instructions for return, replacement, or refund accordingly.
  5. Non-Availability:
    • 5.1 If an item becomes temporarily unavailable or out of stock after you have placed an order, we will notify you promptly and provide options for a replacement, refund, or store credit.

Please note that all refunds and cancellations are subject to the above policies. We reserve the right to refuse a refund or cancel an order in situations where these policies are not met or for any other valid reason.

If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact us at contact@pinksha.com